Lucky Winning Terms and Conditions – Complete Guide

1 General Terms & Conditions

Lucky Winning (hereinafter referred to as the "Platform", "we", or "Company") is a licensed online gaming service provider. These Terms and Conditions constitute a legally binding agreement governing your use of the Platform.

• These Terms and Conditions apply in both Bangla and English; in the event of any conflict, the English version shall prevail.
• Lucky Winning reserves the right to update these Terms and Conditions at any time. Members will be given advance notice of any changes.
• Continued use of the platform will be considered acceptance of the updated Terms & Conditions.
• If you do not agree to these Terms and Conditions, please discontinue your use of Lucky Winning.

2 Account Register

To open an account with Lucky Winning, the following conditions must be met:

• Age Requirement: You must be 18 years of age or older to open an account. Registration by minors is strictly prohibited.
• Single Account: Only one account is permitted per person, household, device, or IP address.
• Accurate Information: You must provide your real name, date of birth, address, and contact details at registration. Providing false information will result in account termination.
• Account Transfer Prohibited: Allowing others to use or selling your account is strictly prohibited.
• Password Security: Keep your account password confidential. The Company will not be held liable for any unauthorised access.

Lucky Winning reserves the right to decline any registration application without providing a reason.

3 Identity Verification (KYC)

As part of its compliance with international Anti-Money Laundering (AML) regulations, Lucky Winning carries out KYC (Know Your Customer) verification for all members.

• Required Documents: A clear photo of your National ID (NID), passport, or driving licence.
• Proof of Address: Bank statement or utility bill (issued within the last 3 months).
• Verification Time: Verification will be completed within 24–72 hours of document submission.
• Withdrawals may be placed on hold until KYC verification is complete.
• Lucky Winning may request additional documents when necessary.

4 Deposits & Withdrawals

Lucky Winning supports all major payment methods available in Bangladesh. The following rules apply to deposits and withdrawals:

Deposit:

• Minimum deposit: BDT 200.
• Maximum deposit: determined by account type and verification level.
• Accepted payment methods: bKash, Nagad, Rocket, Bank Transfer, Credit/Debit Card.
• Deposits are usually credited to your account instantly.
• Depositing using another person's payment method is strictly prohibited.

Withdraw:

• Minimum withdrawal: BDT 500.
• KYC verification is mandatory before any withdrawal.
• Withdrawal processing time: 15 minutes to 24 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• Lucky Winning reserves the right to temporarily hold withdrawals in the event of suspicious transactions.

5 Bonuses & Promotions

Lucky Winning regularly offers a variety of bonuses and promotions. All bonuses are subject to the following general terms and conditions:

• Wagering Requirements: Each bonus comes with specific wagering requirements that must be met before withdrawal. This is typically 30–45 times the bonus amount.
• Bonus Validity: Most bonuses are valid for 7–30 days. Any unused bonus will be cancelled upon expiry.
• Game Restrictions: Some bonuses are only valid on specific games. The list of eligible games is stated in the bonus details.
• Maximum Bet Limit: While a bonus is active, the maximum bet per round is BDT 500.
• Withdrawal Limits: The maximum withdrawable amount from a bonus is 5 times the bonus value.
• Multiple Bonuses: Claiming multiple bonuses simultaneously may not be permitted — please refer to the specific terms of each bonus.

6 Gameplay Policy

All games on Lucky Winning use independently audited RNG (Random Number Generator) technology, ensuring every outcome is completely random and impartial.

• If a game is interrupted due to a technical issue, Lucky Winning will determine the outcome based on its saved records.
• Incorrect figures or winnings displayed due to software bugs or errors will not be honoured.
• Game rules and RTP (Return to Player) information can be found within each individual game.
• Lucky Winning reserves the right to temporarily or permanently remove any game from the Platform.
• In Live Casino games, the dealer's decision is final.

7 Prohibited Activities

The following activities are strictly prohibited on Lucky Winning and may result in account closure and legal action:

• Using the platform for money laundering or any unlawful financial transactions.
• Operating an account through fraudulent means or providing false information.
• Using bots, automated software, or artificial intelligence to play games.
• Intentionally exploiting system vulnerabilities or bugs.
• Colluding with other members to manipulate game outcomes.
• Attempting to fraudulently obtain funds through chargebacks or payment disputes.
• Attempting to access another member's account without authorisation.

8 Privacy

Lucky Winning treats the protection of users' personal data as a top priority. Our Privacy Policy forms an integral part of these Terms and Conditions.

• Your personal information is used solely for service delivery, verification, and legal compliance purposes.
• Your information is never sold or shared with third parties without your consent.
• Information may be disclosed to regulatory authorities when required by law.
• For more details, visit our Privacy Policy here.

9 Responsible Gaming

Lucky Winning believes gaming should be a source of entertainment — not stress or addiction. We encourage all members to play responsibly.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Timer: Set an automatic logout after a specified period of inactivity.
• Cooling-Off Period: Temporarily suspend your account for anywhere from 24 hours up to 6 weeks.
• Self-Exclusion: Exclude yourself from the platform for 6 months or permanently.
• Reality Check: Your gaming time and spending summary will be displayed at regular intervals.

To learn more about problem gaming, visit our Responsible Gaming Page here.

10 Account Closure

Lucky Winning reserves the right to temporarily or permanently suspend any account under the following circumstances:

• Any breach of these Terms and Conditions.
• Registering with false or fabricated information.
• Evidence of fraudulent activity.
• Incomplete or unverified KYC information.
• Account belonging to a minor.
• Direction from a legal or regulatory authority.

Upon account closure, any valid balance will be returned; however, bonuses and amounts linked to suspicious transactions may be forfeited.

You may also close your account at any time by contacting our support team.

11 Changes to Terms

Lucky Winning reserves the right to modify these Terms and Conditions, in part or in full, at any time. In the event of changes:

• For significant changes, 7 days' advance notice will be provided via email or through the Platform.
• Minor changes will be updated directly on this page.
• Continued use of the platform after any changes constitutes acceptance of the updated Terms.
• The date of the most recent update will always be shown at the top of this page.

12 Contact

If you have any questions or complaints regarding our Terms & Conditions, please contact us:

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom-right of the platform (available 24/7).
• FAQ: FAQ FAQ page receive.